About iOS in-app purchases for ExpressVPN

This guide will explain how iOS in-app subscriptions work, list the free trial terms and conditions, and how to cancel your subscription and update your payment details.

Note: The following instructions are for subscriptions initiated under iOS in-app purchases. If you purchased your subscription from the ExpressVPN website, you can refer to these instructions. If you want to use the free trial but ExpressVPN is not available in your country, you will have to change your App Store’s location and use a payment method associated with the new location.

General details about in-app subscriptions

To use the free trial or purchase a subscription within the app, you will need to have iOS 12 or above, ExpressVPN for iOS v7.3.7 or above, and an active payment method. Learn how to update iOS or the ExpressVPN app on your device.

You will be billed by the App Store, not by ExpressVPN, every 12 months. A free trial or paid subscription purchased from the App Store:

• Gives you full access to all ExpressVPN apps (not just iOS).
• Allows you to connect to ExpressVPN on up to eight devices at the same time.
• Does not give you access to the refer-a-friend rewards program.
• Does not give you access to the 30-day money-back guarantee. (Refunds may still be available but are solely at the discretion of Apple Support.)
• Is billed by the App Store (iTunes) in your local currency. (Subscriptions bought on the ExpressVPN website are billed in USD.)

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Free trial terms and conditions

At the end of the seven-day free trial, you will be billed by the App Store for the cost of the 12-month plan. If you no longer want to subscribe to ExpressVPN, cancel the free trial at least 24 hours before the expiry date.

Once your subscription has begun, you will be billed automatically every 12 months. This continues unless the subscription is canceled at least 24 hours before the end of the billing period.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to change subscription plans

You can change the duration of your subscription through the App Store only if you purchased the subscription via the App Store. (Similarly, you can change the duration of your subscription on the ExpressVPN website only if you purchased the subscription through the website.)

For example, if you want to upgrade from a one-month subscription to a 12-month subscription via the App Store, you must have purchased the one-month subscription from the App Store.

To change your subscription duration on iOS:

1. Sign in to the App Store account you used to get your free trial or subscription.
2. Open your list of subscriptions.
3. Select ExpressVPN.
4. Select the subscription plan you want.
5. Confirm your new subscription terms.

Your new subscription plan will begin at the end of your current billing period. For more information, you can find your App Store subscription dates.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to cancel your free trial or subscription

You can cancel your free trial or subscription through the App Store only if you initially signed up for the free trial or subscription through the App Store. (Similarly, you can cancel your subscription on the ExpressVPN website only if you purchased the subscription through the website.)

To avoid charges, cancel at least 24 hours before the end of the free trial or the next billing date. Otherwise, your account will be automatically billed based on your selected plan.

To cancel your free trial or subscription on iOS:

1. Sign in to the App Store account you used to get your free trial or subscription.
2. Open your list of subscriptions.
3. Select Cancel Trial or Cancel Subscription.
4. Select Confirm.

After you cancel, you can continue to use ExpressVPN until the expiry date.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to update your billing information or payment methods

I want to be billed through the App Store but via a different payment method

See instructions on changing your Apple ID payment information.

I want to be billed directly, not through the App Store (credit card, PayPal, Bitcoin, etc.)

If you have a subscription currently billed by the App Store and want to be billed by ExpressVPN instead:

1. Cancel your subscription in the App Store at least 24 hours before your next billing date (which can be found in the ExpressVPN app). After you cancel, you can continue to use ExpressVPN until the expiry date.
2. When your subscription is about to expire, sign in to your ExpressVPN account.
3. Renew your ExpressVPN subscription. You will be able to select the payment method of your choice (e.g., credit card, PayPal, etc.)

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to resolve payment issues

If the App Store is unable to process your payment, you will see a “Payment Failed” screen. Follow these instructions to update your payment method.

Note: You can also use a different payment method from the one registered with the App Store (e.g., a different credit card, PayPal, Bitcoin, etc.)

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to resubscribe to an App Store subscription after canceling it

Before the expiry date (ExpressVPN is still working)

If you have canceled a free trial or subscription from the App Store but change your mind before the account expiry date, you can still resubscribe. Your new subscription will begin at the expiry date of your canceled subscription.

To resubscribe to ExpressVPN on iOS:

1. Sign in to the App Store account you used to get your free trial or subscription.
2. Open your list of subscriptions.
3. Select ExpressVPN.
4. Select the subscription plan you want.
5. Confirm your new subscription terms.

Within a few minutes, your subscription status will update on your ExpressVPN app.

After the expiry date (ExpressVPN is inactive)

If you canceled a free trial or subscription from the App Store and the expiry date has passed, you can get a new subscription with the same credentials. Your new subscription will begin immediately.

To resubscribe, make sure you are signed in to the App Store account you used to get your free trial or subscription.

If you are still signed in to the ExpressVPN app:

1. Select Get New Subscription.
2. Tap the subscription plan you want.
3. Confirm payment.

You can continue to use the ExpressVPN app.

If you are no longer signed in to the ExpressVPN app:

1. Open your list of subscriptions.
2. Select ExpressVPN.
3. Select the subscription plan you want.
4. Confirm your new subscription terms.
5. Launch the ExpressVPN app and sign in using the same credentials you used before.

Note: You can also choose to be billed by ExpressVPN, not the App Store.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Refunds

ExpressVPN’s money-back guarantee is for first-time users only. Users who have previously received a refund are ineligible.

Additionally, users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes) do not have access to the ExpressVPN 30-day money-back guarantee. Instead, users can request refunds through the App Store, which are issued solely at the discretion of Apple Support.

For any other questions, contact the ExpressVPN Support Team.

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